Returns & Refunds

Change-of-mind returns

For US orders, we do not offer voluntary change-of-mind returns or exchanges. This does not limit applicable consumer rights.

EU customers may withdraw within 14 days of receiving their goods without giving a reason. Notify store@tennisadvent.com with your name, order number and decision to withdraw, then return the goods within 14 days of that notice. We will provide the return address and instructions. Customers pay direct return postage for change-of-mind returns; this does not apply to remedies for faulty or incorrect goods. Handling beyond what is necessary to inspect the goods may reduce the refund.

For EU withdrawal, we refund payments, including standard outbound delivery charges, within 14 days of notice. We may wait until the goods are received or evidence of return is supplied, whichever comes first. Refunds use the original payment method.

Damaged, faulty or incorrect items

Email store@tennisadvent.com with your order number, a description of the problem and photos of the item and packaging where relevant. Keep the packaging while the issue is being reviewed.

Please report visible damage within 7 days of delivery to help us investigate promptly. This request does not shorten any applicable statutory reporting period. You can contact us whether or not you bought Shipping Protection.

An order that has not arrived

Contact us if the expected delivery period has passed. If tracking still shows no delivery 45 days after your order date, email us to request a full refund. This 45-day promise does not postpone any earlier rights you may have.

Before returning an item

Contact us for the return address and instructions before sending an item back. Do not send returns to our registered business address or the address printed on the parcel unless instructed. Customer-paid return postage applies to EU change-of-mind returns. For faulty or incorrect goods, we will arrange the appropriate remedy and return costs required by applicable law. A timely EU withdrawal notice does not require our approval to be effective.

Approved refunds

Refunds are returned to the original payment method. Your payment provider determines when the credit appears.

Cancellation requests

To request cancellation before dispatch, email store@tennisadvent.com with your order number as soon as possible. We will confirm whether we can stop fulfillment. If the order has already progressed too far to cancel, the return rights described above remain available.